Having trouble installing AVG?

Thursday, 2 June 2011

If you are installing AVG and the installation process fails, there are several steps you can take to install AVG successfully.

1. Make sure you are installing AVG under an account with administrative rights.
AVG needs to copy files into folders that are not accessible by accounts without administrative rights. Please make sure that you are logged into Windows with administrative rights.

To make sure that are logged into Windows XP as a user with administrative rights:

  1. On the taskbar, click Start -> (Settings) -> Control Panel.
  2. Click Switch to classic view in the top left pane, if the option is available.
  3. Open User Accounts.

All user accounts will be listed on the page. Each account has a status (Computer administrator, Limited account, etc.). Before installing or reinstalling AVG, make sure that you are logged in under an account with Computer administrator status.

If you are not sure which account you are currently logged into, please open the Start menu. The name of the account will be listed either in the title of the Start menu, or next to the Log Off option.

2. Always use the latest AVG installation file.
The AVG program is continuously being improved, including the installer, which is responsible for the correct installation process. By using the latest installation package, there is no need to download larger program and virus base updates immediately after installation. To download the latest installation file, visit the Download section of our website, select your product, and then click the download link.

3. Close all running programs and disable security applications.
Before running the installation file, please close all unnecessary programs and make sure that there is no security application that could interfere with the installation process. Typical examples of programs that may prevent AVG from being successfully installed include anti-spyware utilities and registry monitors/cleaners, which prevent access to the Windows registry. AVG needs to be installed into the registry to provide the functionality and protection it was designed to offer.

4.  Remove possible conflicting applications.
If you are using an application which might be in conflict with AVG, please disable or uninstall it completely before running the AVG installation. In general, AVG may conflict with applications that provide the same or similar functionality as an AVG component. This is especially important for other programs with one or more of the following features:

  • Real-time protection against viruses (like AVG Resident Shield)
  • Monitoring or controlling network traffic (like AVG Firewall)
  • Checking or filtering e-mails (like AVG E-mail Scanner)
  • Checking websites, web content filters (like AVG Online Shield)

For a list of programs known to be in conflict with one or more components in AVG 2011, please see FAQ 3283.

5. Disable User Account Control (UAC) (Windows Vista and Windows 7 only).
In Windows Vista and Windows 7, the User Account Control function may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionality after installation.

To disable the UAC function in Windows 7:

  1. On the taskbar, click Start.
  2. Click Control Panel, and then click User Accounts.
  3. Click Change User Account Control settings.
  4. Move the slider down to Never notify, and then click OK.
  5. Restart the computer.

If the troubleshooting above was not successful, please follow these steps to provide AVG Customer Services with the information necessary to resolve your issue.


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