AVG Technical Support

For Paid AVG Users

Step 1. Check the Documentation

Have you read the User Manual and/or Quick Guide which relates to your product? These documents step you through the AVG Installation Process, plus explain how to configure and use the products. You'll find them on your AVG Installation Disc, or go online to download the latest Documentation Files.

Step 2. Check the Frequently Asked Questions (FAQs)

Check the Frequently Asked Questions pages for the product that you are requiring assistance with.

Step 3. E-mail to AVG (AU/NZ) Support Centre

The AVG (AU/NZ) Technical Support Centre (located in Melbourne, Australia) provides support to customers and resellers who have purchased software directly from AVG (AU/NZ).

We encourage you to e-mail your initial enquiry rather than call us. This automatically enters your support request into our Support Tracking Systems database and ensures that your enquiry is routed to the most appropriate person. It also provides you with a ticket number to be used as a reference number for your enquiry that can be tracked to ensure that you receive a timely response.

• Click here to contact AVG (AU/NZ) technical support using our online form

We do try to respond quickly, but for more complex queries we may have to refer your question on to one of the developers which takes a little longer. We will endeavour to keep you fully informed should there be a delay.

Step 4. Telephone the AVG (AU/NZ) Technical Support Centre

Please call our AVG (AU/NZ) Technical Support Centre:

• Australian clients: 1300 855 005 (local call within Australia)
• New Zealand clients: 0800 855 005 (toll free within New Zealand)
• International clients: +61 3 9581 0800

Office Hours

• We're available Monday to Friday, 8.00 a.m. – 6.00 p.m.
• We operate on GMT +10.00 (Australian Eastern Standard Time)
• Right now, in our office, it's Saturday, 4 February 2012 @ 3.16 PM