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Using AVG (AU/NZ) Technical Support

For AVG Users (excluding AVG Free Edition)

Step 1. Check the Documentation

Have you read the User Manual and/or Quick Guide which relates to your product? These documents step you through the AVG Installation Process, plus explain how to configure and use the products. You'll find them on your AVG Installation Disc, or go online to download the latest Documentation Files.

The Online Installation Guides, compiled by our local AVG (AU/NZ) team, lead you step-by-step through the installation process.

Step 2. Check the Frequently Asked Questions (FAQs)

Check the Frequently Asked Questions pages for the product that you are requiring assistance with.

Step 3. Submit a Request to AVG Technologies Technical Support

E-mail support via the online forms is available 24/7 x 365 days to all users of AVG products (excluding AVG Free Edition) direct from AVG Technologies.

Be sure to have your AVG licence/sales number ready.

Step 4. E-mail to AVG (AU/NZ) Support Centre

The AVG (AU/NZ) Technical Support Centre (located in Melbourne, Australia) provides support to customers and resellers who have purchased software directly from AVG (AU/NZ).

We encourage you to e-mail your initial enquiry rather than call us. This automatically enters your support request into our Support Tracking Systems database and ensures that your enquiry is routed to the most appropriate person. It also provides you with a ticket number to be used as a reference number for your enquiry that can be tracked to ensure that you receive a timely response.

We do try to respond quickly, but for more complex queries may have to refer your question on to one of the developers which takes a little longer. We will endeavour to keep you fully informed should there be a delay.

Step 5. Telephone the AVG (AU/NZ) Technical Support Centre

Mobile Phone Call Charges

Calls to the local call and toll free numbers listed below may attract higher call charges if you are calling from a mobile phone. Some mobile carriers charge you for calls to these numbers at their normal mobile call rates.

Please call our AVG (AU/NZ) Technical Support Centre:

  • Australian clients: 1300 855 005 (local call within Australia)
  • New Zealand clients: 0800 855 005 (toll free within New Zealand)
  • International clients: +61 3 9581 0800

Office Hours

  • We're available Monday to Friday, 8.00 a.m. – 6.00 p.m.
  • We operate on GMT +10.00 (Australian Eastern Standard Time)
  • Right now, in our office, it's Friday, 3 September 2010 @ 3.19 AM

AVG Free Edition Support

Technical Support for AVG Free Edition products is provided exclusively through the AVG Free Forum and NOT provided by AVG (AU/NZ) Pty Ltd.