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AVG (AU/NZ) Support Overview

We strongly recommend that you check the FAQ section prior to contacting AVG Technical Support or Customer Service, as you will often find that your question has already been addressed.

Technical Support

If you need help with:

  • Technical product questions
  • Download and installation
  • Configuration, updates, conflicts
  • Infection and removals

Technical Support Options

Customer Service

If you need help with:

  • Choosing the right product
  • Re-sending your licence number
  • Upgrading from AVG Free
  • Special order requests

Contact Customer Service

Installation Guides

AVG (AU/NZ) has put together the following step-by-step Online Installation Guides to help you:

Downloads

Download the latest AVG installation, trial edition, documentation and upgrade files.

About viruses & threats

How to remove viruses

We provide you with a list of specialised utilities for virus removal. The utilities can be used to remove of some of the most common viruses.

Virus FAQ

Virus related frequently asked questions and virus removal instructions.

Stay Smart Online Alert Service

Information from the Australian government's Stay Smart Online Alert Service.

Virus Encyclopedia

Online search in the virus database.

 Support included when you purchase AVG security products

  • Unlimited Telephone Technical Support
    Real technicians answer the phones to solve your problems quickly and proficiently. We don't just read through databases here.
  • Australian Based Call Centre
    When you call for support you will receive an English speaking technician located in Melbourne, Australia, every time! You can call for the cost of a local call from anywhere in Australia or New Zealand.
  • Unlimited 24/7 E-mail Support
    Prefer to communicate by e-mail? We reply 24/7.
  • Instant Online Support
    Access our comprehensive online knowledgebase and FAQs 24/7.
  • Deployment scenario analysis and execution services
    Working on a large deployment? We're here to help you plan it and get it done fast and painlessly, at no charge.
  • Unlimited Pre- and Post Sales licensing/engineering support
    We want to be sure you purchase the right product, the first time. Our experts stand ready to help you select it!

AVG Free Edition Support

Technical Support for AVG Free Edition products is provided exclusively through the AVG Free Forum and NOT provided by AVG (AU/NZ) Pty Ltd.