Frequently Asked Questions (Business)

AVG Remote Administration allows the network administrator to remotely install, update, and configure AVG across the computer network. Before installing AVG Remote Administration, it is necessary to meet the following conditions:

• Have a Business edition licence number. If you do not own such a product please refer to the Business Securitysection and choose a suitable solution for your network.
• Have a Supported operating system. A list of supported operating systems can be found here.
• The Remote Administration component must be installed on all client stations. To verify its presence, Open the AVG program (Click on Start > All Programs > AVG > AVG User Interface) and click on the Components menu. If it is not present, you can install it by running the AVG installation and selecting the Add/remove components option. More information on how to Add/Remove components can be found in FAQ 4417

If you meet these conditions, you can install AVG Remote Administration on your server by following these steps:

Note: If there is an older version of AVG Remote Administration installed, its settings and database will be converted to the new version. The older version will be removed/updated during installation.

1. Download the latest installation file of your AVG edition from the Downloadssection.
2. Choose the AVG Admin 2012 for Windows installation file.
3. When prompted, click Save and choose the location where the installation file should be stored
4. Locate the downloaded AVG installation file and launch the installation by double clicking the file
5. Follow the installation wizard and select the suitable installation type. To install all the components of AVG Remote Administration, choose the Full Installation option
6. When prompted, use the copy&pastemethod to enter your licence number.

As soon as the installation of AVG Remote Administration is finished, the AVG Admin Server Deployment Wizard will automatically launch. Please proceed as follows:

1. Choose the required roles for your AVG Admin Server
   • DataCenter role - allows central management of AVG station configurations and collects scan results from stations.
   • UpdateProxy role - mirrors downloaded update files for AVG stations.
2. Please choose the appropriate database type. Firebird is the default database. If you have up to 150 stations we recommend using firebird as there are no other setup requirements. For more information about supported database types please refer to FAQ 4554
.
3. If you have already created an export/back up of another AVG DataCenter, you can import it during this step.
4. Please choose the folder where the downloaded update files should be stored. We recommend that you use the default folder.
5. Check the list of AVG update servers, these are the servers the UpdateProxy will download it's updates from.
6. Check the list of AVG update servers - these servers will be used on your stations.
7. Check your settings of the AVG Admin Server and finish the Deployment Wizard by clicking Deploy.

If you have any questions regarding your license renewal, please contact AVG Customer Services .

The migration from AVG Admin 9.0 or 2011 to AVG Remote Administration 2012 consists of several steps. This is a guide to this process, additional information about AVG 2012 can be found in the documentation, or in other FAQ topics.

Important note:
Stations that are to be upgraded to AVG 2012 will be restarted during the remote installation. Please see FAQ 4562 for more details.

You will not be able to manage stations with AVG 9.0 using AVG Remote Administration 2012. Those stations will be listed in the Network Installer in the Admin Console, ready to be upgraded to AVG 2012. See section III below.

1. Installation of AVG 2012 Remote Administration
   1. Download the latest AVG Remote Administration 2012installation file.
      • Please select the AVG Edition based on your licence.
      • Download the file AVG Admin 2012 for Windows.
   2. Install the AVG Remote Administration 2012
      • Your current AVG Licence Number will be required during the installation.
   3. After the installation, follow the AVG Admin Server Deployment Wizard.
      • When asked, perform a backup of the current database
      • Finish the deployment wizard. It will automatically convert the database.
      • The AVG Admin Server will be started after the wizard.
      • The Admin Server listens on port 4158 by default - the same port as Admin Server 2011 - this means that old AVG 2011 installations will be able to communicate with the new AVG Admin Server (AVG 2012).
2. Install AVG 2012 onto the stations using the AVG Network Installer Wizard
   1. Run the AVG Network Installer Wizard from the Start menu (Click on Start -> (All) Programs -> AVG 2012 Remote Administration.)
   2. Follow the wizard and configure the options according to your needs.
      • The default settings are sufficient in most cases and will ensure that the stations will connect to AVG Remote Administration 2012 after the installation.
      • The AVG 2012 installation file will be required in the process:
        • If you are installing AVG on workstations only, you can use the automatically downloaded installation package. In case the AVG Network Installer Wizard fails to download it automatically, please download the appropriate package from our website (the filename starts with letters avg_ipw).
        • If you also wish to install AVG on a server, please note that due to different components, it is necessary to install AVG (on the server) separately with a special installation package (the filename starts with the letters avg_msw), which is also available in the Downloads section.
   3. Select the method to find the stations that are to be upgraded in the Network Scanning step.
   4. When the stations are found, select the stations that you wish to install AVG 2012 on and click on Install.
   5. Proceed with the installation.
3. Install AVG 2012 onto the AVG 9.0 stations that were previously connected to Remote Administration
   1. Open AVG Admin Console from the Start menu (Click on Start -> (All) Programs -> AVG 2012 Remote Administration.)
   2. In the left hand pane, select Network Installer.
   3. On the right, you will see a list of stations with AVG 9.0 installed. Select the ones you want to upgrade. (You can select all of them with CTRL+A).
   4. Right click selected stations and choose Install selected stations.
   5. Follow the remote installation wizard (see section 2. above)

If you have any questions regarding your license renewal, please contact AVG Customer Services .

AVG Remote Administration is able to check for its updates automatically when starting the Admin Console. If a newer version is available, the Admin Update Assistant is started. This new tool will download the necessary updates and apply them.

You can start the Admin Update Assistant manually:

1. To check if a new version of AVG Remote Administration is available:
   • Open AVG Admin Console -> Information -> Check for updates.
2. If there is a new program version, click Run Update Assistant.
3. When the Admin Update Assistant opens, click Update.
   • The Admin Console will be closed automatically for the period of the update process.
4. Wait for the update to finish.
5. The Admin Console will open once the update is complete.

If you want to change the AVG Licence Number for all computers on a network, please do the following:

1. Run AVG Admin Console (Click on Start > All Programs > AVG Remote Administration > AVG Admin Console).
2. On the left hand pane expand Licences, and then click Shared settings.
3. Double-click Shared settings in the Shared settings area.
4. Enter the new licence number, and then press ENTER.
5. Right-click Shared settings, and then click Mandatory.
6. Ask all stations for synchronisation (select all needed stations, right-click one of the selected stations, and then click Synchronise settings).
7. It is recommended to restart the client stations after this change.

Note: When reactivating AVG in your network with the new AVG Licence Number, please do not forget to enter the new AVG Licence Number into the AVG Admin Server as well. Using an expired AVG Licence Number in Admin Server limits the functionality of Remote Administration (centralized updates, management of stations, etc.).

You can reactivate the AVG Admin Server with the new AVG Licence Number as follows:

1. Run the AVG Admin Server Monitor (Click on Start > All Programs > AVG Remote Administration > AVG Admin Server Monitor).
2. Click Server settings, and then on the General tab, click Change and then OK.

The AVG DataCenter can be moved to a different server according to the instructions below. "Server name OLD" used in this example is the current server with AVG DataCenter, "Server name NEW" is the server to which the DataCenter is moved.

1. On the OLD server, please open AVG Admin Console and from menu DataCenter select Database export
   • Select the folder where the database export will be saved
   • Copy the export to the NEW server
2. On the NEW server, install AVG 2012 Remote Administration
   • Download the latest AVG 2012 Remote Administration installation file by proceeding to the downloads section, selecting your AVG Business Edition and downloading the AVG Admin for Windows file
   • In the AVG Admin Server Deployment Wizard, please choose the option to import database, and provide the path to the previously created database backup
   • If you wish to use the same AVG Admin Server configuration as on the OLD server (i.e. database connection, update mirroring), then you will not need to configure it manually. Once you go through the basic configuration using the AVG Admin Server Deployment Wizard, please copy the following file:
     C:\Documents and Settings\All Users\Application Data\Avg2012\Admin Server Data\avgadmsv.ini
     or C:\appdata\Avg2012\Admin Server Data\avgadmsv.ini
     from the OLD server to the NEW one
3. On both the OLD and NEW server, please open AVG Admin Console and change the connection string in Shared settings for stations from the OLD server address to the NEW address
   • In the AVG Admin Console, click on Tools > Shared settings for stations
   • Select Remote Administration in the hand pane and please fill in the NEW connection string.
     Example - http://[NEW_server_name_or_IP]
4. In case you are using the AVG Admin Server for update mirroring, please change the URL for updates on both servers as well
   • In Shared settings for stations, Expand the Update option in the left hand pane and select URL
   • Double-click on AVG Admin Server UpdateProxy and change the URL to http://[NEW_server_name_or_IP]:4158/avgupdate
5. In the AVG Admin Console of the OLD server request synchronisation
   • Right-click on Stations in the left hand pane and select Synchronise settings
6. The stations will now connect to the new server
   • If some stations are switched off, they will accept the new connection string on the next startup
   • It is recommended to keep the OLD AVG Admin Server running until all stations connect to the NEW server
7. Uninstall AVG 2012 Remote Administration from the OLD server

This way, all stations will connect to the new server seamlessly and their configuration will remain the same.

If you have any questions regarding your license renewal, please contact AVG Customer Services .

When installing AVG on a server it is generally not necessary to proceed differently than on workstations. However, it is necessary to install AVG with some small modifications in specific cases. Below you can find some general information and recommendations for the installation of the AVG program on your server.

General information and recommendations

• A server-based operating system is required for the installation of AVG server editions. A list of all supported platforms can be found here.
• For the proper operation of all server applications (ISA server, PROXY server, Terminal services) we recommend that you do not install some specific AVG components. A list of these components and more information about them can be found here.
• Installation of the AVG program on a server operating system is not allowed without a network edition licence number. If you do not have such a product, please refer the Business Security section on our website and choose a suitable solution for your network.

Terminal Server
More detailed specifications of installing AVG on a Terminal server can be found here.

File Server
Except for the aforementioned recommendations, it is not necessary to take any other actions to install AVG on a file server. However, we recommend that you install the AVG program using the latest installation of AVG File Server Edition 2012.

Email Server
More detailed specifications of installing AVG on an E-mail server can be found here.

If you have any questions regarding your license renewal, please contact AVG Customer Services .

1. Supported E-mail servers:
   The AVG program can filter your e-mails on the following E-mail servers:
   • AVG for MS Exchange 2003 Server
     - MS Exchange 2000 Server (with Service Pack 1 or higher), and MS Exchange 2003 Server versions.
     - Note: for Exchange 2000 Server - Service Pack 1 (or higher) needs to be applied before you can use the AVG engine; AVG for MS Exchange 2000/2003 Server uses the VSAPI 2.0 (or 2.5 with Exchange 2003 Server) application interface which is covered in this Service Pack.
   • AVG for MS Exchange 2007/2010 Server
     - MS Exchange 2007/2010 Server version
   • AVG for Kerio MailServer
     - Kerio MailServer 6.7.2 and higher
2. General information:
   The following components are not designed for use on E-mail servers: AVG LinkScanner, AVG Firewall, Personal E-mail Scanner.
   • AVG Online Shield
     • This component is part of AVG Linkscanner and affects all HTTP, HTTPS and PROXY communication, because it scans communication on all respective ports/sockets. This component is not designed or tested for servers and may affect some specific server communication. Its installation is not recommended.
   • AVG LinkScanner
     • This component affects communication in almost the same way as AVG Online Shield and is not designed for use in a server environment.
   • AVG Personal E-mail Scanner
     • The Personal E-mail Scanner captures and scans all communication on ports 110 and 25 (POP3 and SMTP) by default. This component is not designed or tested for servers. Its installation may cause issues while processing e-mails on your e-mail server.
   • AVG Firewall
     • AVG Firewall, like the previously mentioned components, is not designed for server solutions.
3. Installation
   To install AVG E-mail Server Edition on MS Exchange server, it is only necessary to download and run the AVG E-mail Server Edition installation package from our websiteand follow the installation prompts. If MS Exchange is detected during the installation, the appropriate plug in will be installed automatically. Please note that a restart of the Store will be required.
4. After the installation It is recommended to add the path of the folder where e-mail attachments are saved, in the AVG Resident Shield excludes tab (AVG -> Resident Shield -> Manage exceptions).

If you use AVG Remote Administration, please note that it is necessary to set it up in AVG Admin Console as well.

A list of folders which are recommended to be excluded from AVG scanning on MS Exchange server is available here.

If you require any assistance on this or any other subject, please feel free to contact us.

When installing AVG 2012 on a Terminal Server, it is generally not necessary to proceed differently than on workstations. There is only one component in AVG which will run separately for each user - the AVG Tray application - and its effect on the system performance is minimal even when running in multiple instances. However, in case there are some other server applications running on the Terminal Server, it is recommended to skip installation of the AVG components that could affect their functionality. Below is a list of such components:

AVG Online Shield
This component affects all HTTP, HTTPS and PROXY communication, because it scans communication on all respective ports/sockets. If there is a web server, proxy server or ISA server running on the Terminal Server, please install AVG without the Online Shield component.

AVG LinkScanner
This component affects communication in almost the same way as AVG Online Shield and is not designed for use in a server environment.

AVG Personal E-mail Scanner
The Personal E-mail Scanner captures and scans all communication on ports 110, 143 and 25 (POP3, IMAP and SMTP) by default. If there is a POP3/SMTP E-mail Server installed on the Terminal Server (or any other application communicating on these ports), it is recommended to skip installation of this component.

AVG Firewall
The AVG Firewall is not designed for server solutions, similar to the aforementioned components. Please skip the installation of this component.

To install AVG without these components, you can run the Custom installation and manually choose which components you wish to install, or you may use the following parameters:

• installation without Online Shield
  avg_*.exe /REMOVE_FEATURE fea_AVG_HttpScanner
• installation without AVG LinkScanner
  avg_*.exe /REMOVE_FEATURE fea_AVG_LinkScanner
• installation without Personal E-mail Scanner
  avg_*.exe /REMOVE_FEATURE fea_AVG_EMC
• installation without AVG Firewall
  avg_*.exe /REMOVE_FEATURE fea_AVG_Firewall

These parameters can be combined to achieve an installation that suits your Terminal Server use.

If you require any assistance on this or any other subject, please feel free to contact us.

The following AVG components are designed for use only on workstations:

• AVG Firewall
• AVG Personal E-mail Scanner
• AVG LinkScanner

These components have not been tested under a server system load. If installed on a computer used as a server (such as ISA, proxy, mail server, terminal server, etc.) the components may cause issues with server communication. To avoid these issues, it is recommended to not install the mentioned components on server operating systems.

Note: This does not apply in cases where you are using a computer with a server operating system (e.g. Windows Server 2003, 2008, etc.) as a standard computer without the server features enabled.

It is recommended to exclude the following folders from AVG scanning (on the server where AVG for MS Exchange is installed) :

Exchange 2003:

• C:\Program Files\Exchsrvr\Mailroot
• C:\Program Files\Exchsrvr\CONNDATA
• C:\Program Files\Exchsrvr\MDBDATA
• C:\Program Files\Exchsrvr\MTADATA
• C:\Program Files\Exchsrvr\SCHEMA

For more information please see the following Microsoft web page: http://support.microsoft.com/kb/245822/en-us

Exchange 2007:

• C:\Program Files\Microsoft\Exchange Server\Mailbox
• C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs
• C:\Program Files\Microsoft\Exchange Server\ExchangeOAB

For more information please see the following Microsoft web page: http://technet.microsoft.com/en-us/library/bb332342(EXCHG.80).aspx

Exchange 2010:

• C:\Program Files\Microsoft\Exchange Server\Mailbox
• C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs
• C:\Program Files\Microsoft\Exchange Server\Logging
• C:\Program Files\Microsoft\Exchange Server\Working\OleConvertor
• C:\Program Files\Microsoft\Exchange Server\Mailbox\MDBTEMP

For more information please see the following Microsoft web page: http://technet.microsoft.com/en-us/library/bb332342.aspx

Windows SBS POP3 connector:

• C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Incoming Mail
• C:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Failed Mail

Please exclude the aforementioned folders from AVG Resident Shield:

1. Open the AVG program.
2. Click the Anti-Virus component, and then click Manage exceptions.
3. Add the files to be excluded, and then click OK.

And also from the scheduled AVG scan that is run on the server:

1. Open the AVG program.
2. On the Tools menu, click Advanced settings.
3. On the left pane, expand Schedules, and then click Scheduled scan.
4. Tick the Enable this task option if needed to allow editing.
5. Click the What to scan tab, and then click Scan specific files or folders.
6. Exclude the above-mentioned folders.

Also bear in mind that if you want to run a manually-launched specific scan, it is necessary to exclude the above-mentioned folders:

1. Open the AVG program.
2. On the left side of the window, click Scan options.
3. Under Scan specific files or folders, click the blue Change scan settings link.
4. To define the scanned or excluded folders, click Next.

If you are installing AVG and the installation process fails, there are several steps you can take to install AVG successfully.

1. Make sure you are installing AVG under an account with administrative rights.
AVG needs to copy files into folders that are not accessible by accounts without administrative rights. Please make sure that you are logged into Windows with administrative rights.

2. Always use the latest AVG installation file.
The AVG program is continuously being improved, including the installer, which is responsible for the correct installation process. By using the latest installation package, there is no need to download larger program and virus base updates immediately after installation. To download the latest installation file, visit the Download section of our website, select your product, and then click the AVG for Windows link.

3. Close all running programs and disable security applications.
Before running the installation file, please close all unnecessary programs and make sure that there is no security application that could interfere with the installation process. Typical examples of programs that may prevent AVG from being successfully installed include anti-spyware utilities and registry monitors/cleaners, which prevent access to the Windows registry. AVG needs to be installed into the registry to provide the functionality and protection it was designed to offer.

4.  Remove possible conflicting applications.
If you are using an application which might be in conflict with AVG, please disable or uninstall it completely before running the AVG installation. In general, AVG may conflict with applications that provide the same or similar functionality as an AVG component. This is especially important for other programs with one or more of the following features:

• Real-time protection against viruses (like AVG Resident Shield)
• Monitoring or controlling network traffic (like AVG Firewall)
• Checking or filtering e-mails (like AVG E-mail Scanner)
• Checking websites, web content filters (like AVG Online Shield)

For a list of programs known to be in conflict with one or more components in AVG 2012, please see FAQ 4406 .

5. Disable User Account Control (UAC) (Windows Vista and Windows 7 only).
In Windows Vista and Windows 7, the User Account Control function may in some cases create a copy of specific AVG files in a virtual folder. This limits AVG functionality after installation.

If the troubleshooting above was not successful, please follow these steps to provide AVG Customer Services with the information necessary to resolve your issue.

To reinstall, uninstall, or perform a repair installation of AVG 2011, please follow these steps:

1. Go to the download page for the latest installation file (once there, right-click the file you need and save it to the Desktop):
   AVG Anti-Virus 2012
   AVG Internet Security 2012
2. Double-click the downloaded AVG installation file on your Desktop.
3. The following options will be displayed during the installation process:
   • Add/Remove Components - Choose this option to add or remove AVG components.
   • Repair installation - This option repairs or reinstalls damaged or missing AVG components.
   • Uninstall - This option removes the AVG program from your PC.

In case of troubles with uninstallation , please proceed according to FAQ 4416 .

To extend the license period of your AVG program with a new AVG License Number, please see FAQ 4461 .

We would like to inform you that AVG 2012 does not support installation on Microsoft Windows 2000 and Windows 2000 Server operating systems.

These systems do not provide features and functionality that are necessary for proper detection and especially removal of malware. The systems are insecure and are not maintained by Microsoft anymore. Therefore we cannot guarantee sufficient protection.

If you use Microsoft Windows 2000 you have currently two options for using AVG protection:

1. Upgrade your operating system

You can buy a newer operating system to use on your computer. The list of systems where AVG 2012 can be used is available on the product pages (for example AVG Internet Security ). For list of all supported operating systems see www.avg.com/special-old-os

2. Use AVG 9.0

AVG 9.0 still remains supported by AVG Technologies and can be installed on Windows 2000. If you are already using AVG 9.0 you do not need to do anything. If you want to install AVG 9.0 with you current license see FAQ 1995 .

Note : This FAQ article can be displayed also in case that you are using some other unsupported operating system (for example Windows 98, Windows ME or Windows XP SP1 ). For more information and recommendations please refer to the document AVG Legacy OS support .

Yes. AVG is pleased to offer FREE program upgrades to our customers during the whole license period.

Detailed download and installation instructions can be found in FAQ 4388 .

Should you have any troubles when upgrading from an older AVG version (AVG 8.x or 9.0), you can request an AVG 2012 compatible license number by following these steps:

1. Use the copy&paste method to enter your current AVG License Number into the upgrade form .
2. Click Upgrade to AVG 2012 .
3. The new AVG 2012 License Number will be displayed together with a link to download the AVG 2012 installation package.

You can also enter your e-mail address to receive the AVG 2012 License Number via e-mail.

For detailed information on system requirements (computer hardware, operating systems) of a particular Home Security product, please click on the product you are interested in and visit the product page:

AVG Internet Security

AVG Anti-Virus

AVG PC Tuneup

• In the AVG Upgrade Center :
  Enter your AVG License Number into the License Number field . On the next page, select the required license duration and press the Add to cart button . For details on offered payment options please visit FAQ 14 .

• Directly from AVG Authorized Resellers, Distributors and Partners .

You may check your current AVG license expiration date in your AVG by clicking the Support tab. The expiration information is displayed in License Details section. 

If you have any questions regarding your license renewal, please contact AVG Customer Services .