AVG (AU/NZ) Frequently Asked Questions

These FAQs for AVG (AU/NZ) customers are specific to local issues. For access to the Hot Topic, Installation, Licence, Update and Threat FAQs provided by AVG Technologies, please visit FAQs Overview.

How to install AVG 9.0 over AVG 8.x or AVG 8.x Free

Note: The procedure below is quick and should work for most AVG 8.x installations. If however, you have problems, then please follow the more detailed version in the Upgrading from AVG 8.5 to AVG 9.0 technical bulletin.

To install AVG 9.0 over the installed AVG 8.x or AVG 8.x Free please proceed as follows:

Note: All settings from old version will be converted into AVG 9.0. Old version will be automatically removed

1. Download the latest AVG 9.0 installation file here (choose your edition):

• AVG Internet Security 9.0
• AVG Anti-Virus 9.0
• AVG Anti-Virus & Firewall 9.0

• Click on Download AVG now button.
• When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).

2. Reboot your computer.

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.

• Follow the installation wizard to install the new AVG 9.0 (previous versions of AVG 8.x will be automatically removed during the installation process).
• Enter your license number when you are asked (we recommend that you use Copy and Paste method to enter this license number into the installation form, as described in FAQ 2010.
• Finish the installation wizard and restart your computer.

4. Update the AVG program.

Problems? The above procedure is quick and should work for most AVG 8.x installations. If however, you are having problems, then please follow the more detailed version in the Upgrading from AVG 8.5 to AVG 9.0 technical bulletin.

Avoiding Download Problems

Some people experience problems when trying to download large files such as the AVG installation files. We suggest you consider using a download manager application, especially if you're downloading via a dial-up or slow broadband connection.

An effective download manager program will let you pause and restart a download. It will also resume broken downloads so you needn't start downloading from the beginning if the download is interrupted. Examples include:

• Free Download Manager (www.freedownloadmanager.org)
• GetRight (www.getright.com)
• Internet Download Manager (www.internetdownloadmanager.com)

You can of course use any appropriate download manager application available through popular download portals like:

• download.cnet.com
• www.tucows.com
• www.snapfiles.com

Please Note: AVG (AU/NZ) takes no responsibility for the download manager you choose. We are unable to help you with problems you may have using such an application.

How to add AVG Identity Protection 8.5 to AVG Internet Security 8.5

Melbourne, 21 April 2009 - If you are having problems adding AVG Identity Protection 8.5 to your AVG Internet Security 8.5 installation, please proceed as follows:

1. Download the latest AVG Internet Security 8.5 installation file from this web page:
   http://www.avg.com.au/index.cfm?section=downloads&action=detail&type=full&file=17
   
   • When you are prompted, please do not open this file directly from the Internet, but click the "Save" button and choose a location, where the installation file should be stored.
   • We recommend saving the file to the Desktop.
    
2. Locate the downloaded AVG installation file (it has a four coloured square icon and its name starts with AVG_...) and launch it.
   
   • Follow the prompts until you see the 'Select Setup Type' screen
   • Select Add/Remove Components, click Next
   • Confirm your current AVG licence number and follow the wizard.
   • When you see the list of components available with your AVG licence, please select AVG Identity Protection
   • When finished, please restart the computer and update AVG.

If you have any further questions, please contact us.

End of Support for AVG 7.5

We would like to inform you that support for all AVG 7.5 products was discontinued on April 30th, 2009. This applies to both virus database and program updates, and also to the technical support.

AVG 7.5 is still working, however no new updates are being downloaded. When the AVG virus database is outdated we cannot ensure that AVG 7.5 will protect your computer against the newest threats.

If you are still running an AVG 7.5 version, we strongly advise you to upgrade to AVG 8.5 as soon as possible. The upgrade to AVG 8.5 is available free of charge.

1. How to install AVG 8.5 with a valid AVG 7.5 Licence Number

You can use your AVG 7.5 licence number to install AVG 8.5. To check if your system is compatible with AVG 8.5, please see Supported Platforms. Note: AVG 8.5 products do not support all of the operating system platforms previously supported by AVG 7.5.

You will find the steps for upgrading to AVG 8.5 described in FAQ 1182 - How to install AVG 8.5 over AVG 7.x or AVG 7.5 Free.

Please check the table below to see which AVG 8.5 product line corresponds to your AVG 7.5 product:

 
2. Business Users:
    How to migrate to AVG 8.5 Remote Administration

To upgrade your AVG Admin 7.5 to AVG 8.5 Remote Administration, follow the steps given in FAQ 1183.

3. How to uninstall AVG 7.5

If you wish to uninstall AVG 7.5 from your computer, follow the steps given in FAQ 288.

Note:
In case of any issues when upgrading to AVG 8.5 please do not hesitate to contact AVG Customer Services.

Can I get the software on DVD-ROM?

You may purchase a DVD-ROM for an additional cost of $15.00. Otherwise, we do not ship on DVD-ROM since the download file is small and updates are frequent.

Download a trial version and test it out. When you purchase you get a registration code used for converting your trial version into an unlimited version. Make sure you print out the registration code and keep it with your other software. It will allow you to download updates at any time.

If you have checked the AVG Technologies FAQs, plus these local AVG (AU/NZ) FAQs, and still have any questions regarding installation, support or other issues not already covered, please Contact AVG (AU/NZ) Technical Support