AVG (AU/NZ) Frequently Asked Questions

These FAQs for AVG (AU/NZ) customers are specific to local issues. For access to the Hot Topic, Installation, Licence, Update and Threat FAQs provided by AVG Technologies, please visit FAQs Overview.

How to install AVG 2011 over AVG 8.x or AVG 8.x Free

Note: The procedure below is quick and should work for most AVG 8.x installations. If however, you have problems, then please follow the more detailed version in the Upgrading from AVG 8.5 to AVG 2011 technical bulletin.

To install AVG 2011 over the installed AVG 8.x or AVG 8.x Free please proceed as follows:

Note: All settings from old version will be converted into AVG 2011. Old version will be automatically removed

1. Download the latest AVG 2011 installation file here (choose your edition):

  • Click on Download AVG now button.
  • When you are prompted, please do not open this file directly from the Internet, but click the Save button and choose a location, where the installation file should be stored (we recommend saving the file to the Desktop).

2. Reboot your computer.

3. Close all running applications, locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.

  • Follow the installation wizard to install the new AVG 2011 (previous versions of AVG 8.x will be automatically removed during the installation process).
  • Enter your licence number when you are asked (we recommend that you use Copy and Paste method to enter this licence number into the installation form, as described in FAQ 2010.
  • Finish the installation wizard and restart your computer.

4. Update the AVG program.

Problems? The above procedure is quick and should work for most AVG 8.x installations. If however, you are having problems, then please follow the more detailed version in the Upgrading from AVG 8.5 to AVG 2011 technical bulletin.

How can you tell if your computer is running a 32-bit or a 64-bit version of Windows?

To find out if your computer is running 32-bit or 64-bit Windows, do the following:

  1. Click on the Start menu, and then navigate to: All Programs -> Accessories -> System Tools -> System Information.
  2. Check the entry ""System Type".
    If this entry reads:
  • "X86-based PC" - you are running 32-bit Windows
  • "x64-based PC" - you are running 64-bit Windows

End of Support for AVG 7.5

We would like to inform you that support for all AVG 7.5 products was discontinued on April 30th, 2009. This applies to both virus database and program updates, and also to the technical support.

AVG 7.5 is still working, however no new updates are being downloaded. When the AVG virus database is outdated we cannot ensure that AVG 7.5 will protect your computer against the newest threats.

If you are still running an AVG 7.5 version, we strongly advise you to upgrade to AVG 8.5 as soon as possible. The upgrade to AVG 8.5 is available free of charge.

Can I get the software on DVD-ROM?

You may purchase a DVD-ROM for an additional cost of $15.00. Otherwise, we do not ship on DVD-ROM since the download file is small and updates are frequent.

Download a trial version and test it out. When you purchase you get a registration code used for converting your trial version into an unlimited version. Make sure you print out the registration code and keep it with your other software. It will allow you to download updates at any time.

If you have checked the AVG Technologies FAQs, plus these local AVG (AU/NZ) FAQs, and still have any questions regarding installation, support or other issues not already covered, please Contact AVG (AU/NZ) Technical Support

AVG Free Edition Support

Technical Support for AVG Free Edition products is provided exclusively through the AVG Free Forum and NOT provided by AVG (AU/NZ) Pty Ltd.