Technical Bulletins from AVG (AU/NZ)

AVG Security Toolbar Uninstallation

Thu, 19 Aug 2010 14:00:00 GMT

Recently, there was an AVG program update with the option to install the improved AVG Security Toolbar. If you installed this toolbar and have decided you don’t wish to use it anymore, you can manually disable it in your Internet browser.

Please follow the instructions below to disable the AVG Security Toolbar:

1. Internet Explorer

Tools menu -> click on "Internet Options"
Switch to the "Programs" tab
Click on the "Manage add-ons" button
Select "AVG Security Toolbar" from the list and then click "Disable"
Click OK

2. Mozilla Firefox

Tools menu -> Add-ons, find the AVG Security Toolbar here and click the Disable button.

You should now find that the AVG Security Toolbar has been disabled.

If you want to completely remove the AVG Security Toolbar, please visit the link below:

http://www.avg.com/ww-en/faq.num-2307#num-2307

During the toolbar installation process, you will have been given an option to change your default search engine to Yahoo!.

If you did change your default search engine and wish to change it back, you can do so by following the steps below:

Click on the Start button, then Control Panel
Double-click on "Internet Options"
If you can't see Internet Options, click on "Classic View" (Windows XP, Vista) or "View by:" Large icons (Windows 7) on the left. Now double-click on "Internet Options"

Next to "Search", on the General tab, click Settings, and select your preferred search engine. Click OK

If you have any questions or need some help with AVG, please call the AVG AU/NZ Technical Support Team on 1300 855 005.

Another Cross-Platform Vulnerability - Opera

Thu, 06 May 2010 14:00:00 GMT

Melbourne, 7 May 2010 - It is always good to remember that changing your operating system from MS Windows or your browser from MS Internet Explorer does not automatically mean that you are then completely safe on the web. Opera, vendor of one of the more popular alternative web browsers, has just released a security alert about a critical vulnerability in Opera for Windows and for Mac.

You can find more details here http://www.opera.com/support/kb/view/953/.

Opera did not disclose more details but given the classification, if you use Opera, you'd better update it immediately.

Why is the download so small?

Thu, 22 Apr 2010 14:00:00 GMT

AVG explains how the AVG Download Manager is used to ensure you get the latest file available in the smallest package possible

Melbourne, 23 April 2010 – AVG (AU/NZ) Pty Ltd is often asked about the size of the download files on its web site and on portals such as CNET's download.com. The reason for the small size is that it launches a small intelligent installer, the AVG Download Manager, which gives the following benefits:

Speed and Efficiency - Rather than downloading the all encompassing installation file, the AVG Download Manager allows us to provide only the components you require during the installation process. So selecting English means we only send you the files required for this language rather than you downloading all the languages that you don't need. This cuts the download size down significantly and brings you the benefit of speed and space.

Latest Protection - The second reason is a little more complex! If we deliver you the entire product installation package, then we have to create it at a point in time. The program and anti-malware files are based on a creation date and as you know we update our product several times a day to give you the best protection. Once installed the product would then require an update to bring it up to the install date protection level, causing a further step and additional time to install. Because the small installer is dynamic and customised to your configuration, you download only the latest product and anti-malware protection. Sometimes the version or build number posted on a download portal description might not reflect the product being downloaded and installed; don't be concerned by this, it just means we are ahead of the description update which may be manual. Less to download and no need to update after installation, a win-win situation!

In summary the AVG Download Manager is there to give you a better user experience, something we are always trying to improve on.

Notice for CUA Web Banker users

Thu, 04 Mar 2010 13:00:00 GMT

Friday, 5 March 2010 - We are aware that CUA members who use AVG Anti-Virus, AVG Internet Security or AVG LinkScanner software to protect their PCs, may currently be experiencing difficulty accessing CUA's Web Banker web site.

AVG has worked with CUA to rectify the problem, which is being caused by another third party provider.

The problem has been resolved with a recent AVG update - Virus DB: 271.1.1/2722. To ensure you have this update, simply click on the "Update Now" in the AVG user interface and let the update run. Repeat this step until AVG reports that no new updates are available.

If after doing this you are still experiencing problems accessing CUA's Web Banker, please contact AVG Customer Support on 1300 855 005 (8am-6pm Melbourne time) to seek guidance on how best to resolve the problem.

We apologise for any inconvenience this matter has caused.

Video: How to install AVG 9.0 from the AVG Installation Disc

Mon, 01 Mar 2010 13:00:00 GMT

Use the above AVG video to see how to install the following AVG version 9.0 products from the AVG Installation Disc:

AVG Internet Security 9.0
AVG Anti-Virus and Firewall 9.0
AVG Anti-Virus 9.0

Video: How to Install and Deploy AVG Remote Administration 9.0

Mon, 01 Mar 2010 13:00:00 GMT

A video from AVG about how to install and deploy the AVG Remote Administration 9.0 component included with all AVG business products.

Making your USB memory stick safe!

Tue, 09 Feb 2010 13:00:00 GMT

Melbourne, 10 February 2010 - It's not uncommon for malware to be introduced to home or business PCs via the use of a memory stick.

What should you do when introducing a memory stick to your computer? You have 2 options:

1. Make checking of removable devices automatic with AVG...

Open the AVG user interface
Select "Tools" from the menu bar at the top and open "Advanced Settings"
On the left menu click on "Scans" and then "Removable Device Scan"
Enable the "Removable Device Scan"

2. Run an AVG scan manually before accessing any of the files. To do this...

Open my computer
Insert the memory stick
Right click on it
Scan with AVG

As with any file transfer activity be smart, be aware, be careful, and you can stay safe.

Upgrading from AVG 8.5 to AVG 9.0

Thu, 29 Oct 2009 13:00:00 GMT

If you are having trouble upgrading from AVG 8.5 to AVG 9.0, please follow the steps below:

If you have not already done so, please uninstall any/all AVG programs from the computer as follows:

- Click on "Start" -> "Programs" ("All Programs") -> "AVG 8.x" or "AVG 9.0" -> Click the "Uninstall AVG" item.

- Follow the prompts to remove the software and restart your computer.

If you receive errors or cannot uninstall AVG 8.5 or 9.0 for any reason, please proceed to step 2
Please download and run the AVG Remover tool:

- Click the link below and when asked, click on "Save". We recommend saving to your desktop.

http://www.avg.com/filedir/util/support/avgremover_en.exe

- When the download is finished, click on the "Open" or "Run" button in the download dialog box or, if there is no such screen open, locate the file on your computer (eg. on your Desktop) and double-click on it. Detailed information will be displayed on your screen.

- Restart your computer
Delete the folder AVG 8/9:

- Some files or folders could be hidden by default. This can be changed in Start -> Settings -> Control Panel -> Folder Options -> View tab -> Show hidden files and folders. (The location and names can vary, depending on the operating system version).

If you are using Windows XP/2000, navigate to the following location to find and delete AVG 8 folder
C:\Documents and Settings\All Users\Application Data

If you are using Windows Vista, navigate to the following location to find and delete AVG 8 folder
C:\program data\

- Restart your computer
Now, please download the latest AVG 9.0 setup file from our website by clicking the link below:

http://www.avg.com.au/download/home-security/avg-internet-security-9-0/

- Click on 'Download AVG Now' and when prompted, click the "Save" button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop (you can do this by clicking on the "Desktop" button on the left hand side of the "Save As" dialog box).

- Locate the downloaded AVG installation file, eg. on your Desktop (it has a four color square icon and its name starts with avg_...) and double click it. Now follow the installation wizard to install AVG 9.0. You will need to enter your AVG Licence Number when asked.

If there is any issue with installing AVG, we need the AVG installation log file to find out why AVG cannot be correctly installed on your computer. To send us the file, please do the following:

Go to Start menu -> Run... (or use the "Start Search" field) -> type %tmp% -> press the "OK" button. Please find a file called "Davg9inst.log" in the Explorer's window that will appear on the screen and send it to us (if the file is bigger than 10MB, please pack it into .zip archive).

Thank you for your cooperation, we appreciate it. If you have further questions or issues, please do not hesitate to contact us.

AVG LinkScanner and Microsoft Bing Search Results

Tue, 09 Jun 2009 14:00:00 GMT

Melbourne, Wednesday, 10th June 2009 - It seems some people have already switched to using Microsoft Bing as their preferred search engine. Some have asked us why AVG LinkScanner is not displaying safety ratings next to the search link results MS Bing returns.

Well, it's because the AVG LinkScanner Search-Shield component that displays those safety rating markers doesn't support Bing - yet! The AVG Technologies team are working on this and we expect to see Bing supported in a future update.

Stay calm, because you are still fully protected. The AVG LinkScanner Active Surf-Shield component still scans the page behind any link you click on in MS Bing search results. If the web page is poisoned, LinkScanner warns you not to open it.

AVG LinkScanner detects threats at the only time it matters — before you arrive at a web page.

Click on.